Medcare chooses Finesse to deliver UiPath RPA solutions

Automation platform will support Medcare improve care delivery

Automation layer will enable staff to redirect time-savings to greater service delivery, said Daoud.
Automation layer will enable staff to redirect time-savings to greater service delivery, said Daoud.

Medcare has picked Finesse to roll out Uipath robotic process automation (RPA) solutions for the medical group.   

RPA will be applied within the administrative processes currently assessing insurance eligibility across Medcare Hospitals and Medical Centres.

“The new layer of automation solutions would enable our teams to redirect time-savings to greater service excellence.  With reduced waiting times and even faster insurance approvals, our teams will be uniquely placed to deliver the most personalised service.” said Andre Daoud, chief executive officer at Medcare Hospitals and Medical Centres.

Finesse will use the UiPath RPA platform to build a one-stop process bot which will gather information from several departments to support the Insurance Eligibility Process- and will link to the patients’ Emirates IDs. The RPA bot will then access insurance portals to check for eligibility of the patient to claim the insurance for the treatment. The same process will be repeated by the bot in case the first insurance portal doesn’t hold the ID number for insurance claim and so forth, till the eligibility is found.

“We are delighted to provide Medcare Hospitals & Medical Centres with the best-in-class RPA solution to enhance its journey of digital transformation. We will ensure a secure, and feasible RPA platform for upscaling customer handling and relationship management. This transformation is surely going to simplify the insurance eligibility process for Medcare’s employees as well as their existing patients,” said Sunil Paul, co-founder and COO, Finesse.

“We believe that the automation solutions provided by UiPath and implemented by Finesse will allow Medcare to create a highly scalable digital workforce to support their transformation agenda. The capacity created by freeing employees from repetitive and non-value adding tasks, will enable them focus on better care for patients and their families. It will also significantly decrease wait times and create an improved experience for all,” Karan Dixit, vice president, Middle East and Africa at UiPath

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