Dubai Government Workshop selects Finesse for automation drive

Analytics and RPA to transform business processes at DWG

Keeping pace with the latest technology key to DWG's pursuit of digital transformation.
Keeping pace with the latest technology key to DWG's pursuit of digital transformation.

Dubai Government Workshop (DGW) has picked Finesse to redesign traditional processes that support various business functions and decisions.

As part of the agreement, Finesse will oversee digital automation of numerous services and provide analytical tools to enhance operational efficiency at DGW.

Fahad Alraeesi, deputy CEO, DGW, said: “Keeping pace with the latest technological innovations aligns with our commitment to achieving digital transformation; and implementing digital solutions ranging from automation of customer journey touchpoints and internal processes, along with the provision of business insights to executive management and employees, will elevate our user experience to the next level.”

Eljo JP, global business development director, Finesse, added: “Our solutions for analytics and RPA will significantly transform the entire business process at DWG, ensuring the department has the latest technological innovations at its disposal moving forward.”

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