Avaya previews IX Workplace UC portfolio

AI-powered tools automate administrative tasks

The need for a tool that brings applications together into a single, customised interface is obvious, said Dias.
The need for a tool that brings applications together into a single, customised interface is obvious, said Dias.

Avaya has expanded its IX Workplace UC portfolio with the IX Onespace, a new workspace that integrates multiple communication channels and applications into a single view with a personalised interface. 

Now available for initial customers to implement and evaluate, the new platform enables enterprises to leverage an open and extensible framework to bring together data from across the entire enterprise, enabling organisations to help drive improved efficiency and enhance the employee experience.

“The number of productivity and collaboration tools needed in the work environment has skyrocketed in recent years, with the average enterprise employee switching between 35 job-critical applications more than 1,100 times per day. This results in inefficiencies and has a negative impact on creativity and value-generating work,” said Savio Tovar Dias, senior director, sales engineering, Avaya International. 

“The need for a tool that brings applications together into a single, customised interface is obvious. The UC innovations we are previewing now will enable people’s lives at work to be more enjoyable, productive and ultimately, more valuable to their organisations. Avaya’s latest UC innovations represent the essence of our technology strategy to provide solutions based on key market requirements and delivered as a cloud-based thin client that is infinitely customisable.”

The features of Avaya IX Onespace create a cloud-based, single access point for email, productivity apps, social media and more, offering a view of employees’ tasks, conversations with colleagues and upcoming appointments in a single channel. IX Onespace also automates repetitive administrative tasks – such as HR, IT or data entry – to improve efficiency. Initial introduction of these new products will be available in the EMEA and APAC regions in the first half of 2020.

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