Avaya, Microsoft to bring the contact centre to the cloud

Avaya IX-CC, a contact center-as-a-service (CCaaS) platform, will be available on Azure

The service will be introduced initially in the Arab Gulf region with plans to expand the offer to other global regions in the future.
The service will be introduced initially in the Arab Gulf region with plans to expand the offer to other global regions in the future.

Avaya and Microsoft have joined forces to bring the contact centre to the cloud.

Avaya IX-CC, a contact center-as-a-service (CCaaS) platform, will be available on Azure, hosted in Microsoft’s cloud data centers in Abu Dhabi and Dubai. The service will be introduced initially in the Arab Gulf region with plans to expand the offer to other global regions in the future.

Ahmed Helmy, International CTO Avaya said, “Our partnership with Microsoft allows us to expand our applications on a cloud-based microservices architecture and platform – giving our customers the flexibility in deployment they have come to expect from our brand. They will also have the assurance and flexibility to run their workloads across multiple clouds.” 

“Through our work with Avaya, Microsoft now has the opportunity through our marketplace to offer enterprise-grade CCaaS solutions to businesses of any size delivered through Avaya and running on our Azure cloud,” said Sherif Tawfik, executive director, channel, alliances, startups, and SMEs.

The Avaya IX-CC platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.

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