Creditbank picks Commvault for data management

Lebanese bank challenged by increasing volumes of personal customer and operational data

Customers’ environments are becoming increasingly disparate, with multiple clouds and on-premise hybrid environments, said Commvault.
Customers’ environments are becoming increasingly disparate, with multiple clouds and on-premise hybrid environments, said Commvault.

Lebanon’s Creditbank has picked Commvault to run all its data management across all physical and virtual environments.

The project, managing over 60TBs of data, was implemented by SETS – Commvault’s partner in Lebanon.

Founded in 1981, Creditbank has grown to become one of Lebanon’s successful banking institutions. The bank picked Commvault in its efforts to increase the efficiency of its data infrastructure environment, and future-proof against compliance challenges such as GDPR.

“Our ability to swiftly and smoothly adapt to the ever-changing market conditions has allowed us to remain close to our customers, maintain an outstanding level of customer-care, and in the process build a trusted brand. Being able to continually innovate with services and products is key to the ‘trust’ paradigm, but without the insights of data and technology to underpin it, none of this would be possible,” said George Mrad, CIO, Creditbank.

Creditbank was facing exponentially increasing volumes of personal customer and operational data, due to new customer service offerings and increased compliance requirements.  These were making the overall cost of the existing purpose-built hardware backup environment prohibitive. The management of multiple vendors was proving challenging too, as well as costly.

“It was at this stage that we began to look for a solution that could increase our operational efficiency, reduce time spent on the backup and recovery of data, provide a single unified interface for our data requirements across all environments, and allow us as an organisation to future-proof against global regulatory developments, like GDPR.  Commvault provided exactly that,” added Mrad. 

With a complex infrastructure environment, it was critical for Creditbank to find a platform that could work seamlessly with all of these offerings.  It was also critical to have a ‘single pane of glass’ view of all the data sitting across every one of those vendor offerings that were combined in the diverse Creditbank environment.

“Commvault has enabled us to eliminate costly vendor lock-in agreements, vastly improve our backup ‘recovery’ SLAs and plan for a future that will require us (and all organisations in Lebanon), to meet the regulatory requirements of legislation like GDPR. Thanks to Commvault our backup and recovery strategy has been revolutionised, meaning we can spend less time thinking about data management and more time doing what we do best – thinking about our customers, said Mrad.

“A critical differentiator of Commvault is our ability to work across multiple technology platforms and provide a single point of truth for all the data contained across all of them. Our customers’ environments are becoming increasingly disparate, with multiple cloud and on premise hybrid environments.  As this happens the more our customers need a reliable and consolidated platform approach, from a cost and overall business efficiency perspective as well as a regulatory, compliance and risk mitigation,” said Wael Mustafa, area vice president Middle East, South Africa & Turkey at Commvault.

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