Deloitte and ServiceNow announce new partnership

Plan to jointly roll out new digital products built on ServiceNow platform

Embracing cloud-based solutions to unlock productivity is a business imperative for every organisation today, said Donahoe.
Embracing cloud-based solutions to unlock productivity is a business imperative for every organisation today, said Donahoe.

Deloitte and ServiceNow plan to jointly develop, coordinate and bring to market new products built on the Now Platform, it was recently announced.

The collaboration will pair Deloitte’s business process transformation, organisational change management and technology implementation expertise with ServiceNow’s Now Platform to create new enterprise solutions.

"Embracing cloud-based solutions to deliver great experiences and unlock productivity is a business imperative for every organisation today,” said John Donahoe, ServiceNow president and CEO. “Together, Deloitte and ServiceNow will help organisations accelerate their digital transformation journey and create business value at scale with innovative enterprise products, assets and solutions.”

In addition to new technology offerings, clients will have greater access to Deloitte’s IP and accelerators — best practices to deliver projects more efficiently — in an effort to improve processes, revenue, retention and productivity. The initial priority industry sectors include but are not limited to government and public services, telecommunications, media and high tech, life sciences, banking, energy, healthcare and manufacturing.

DeloitteASSIST, a voice-enabled patient virtual assistant for hospitals, is one example of the type of asset stemming from Deloitte’s ecosystem collaboration with ServiceNow.

As part of this agreement, Deloitte will serve as the Lead Launch Partner for ServiceNow’s Finance Operations Management product. Over time, Finance Operations Management will include a variety of applications supporting digital workflows across the finance organisation. The first application, Finance Close Automation, will be previewed at Knowledge 2019 and is set as a natural extension of ServiceNow’s workflows and platform capabilities. Finance Close Automation is designed to help finance and accounting teams digitise their workflows to reduce finance close risk, improve team satisfaction and accelerate the finance close process.

PayPal is an early adopter of the Finance Close Automation application.

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