UAE lauded for eGovernment, mGovernment advances

UN body ranks UAE first in the Arab region in Government Electronic and Mobile Services Maturity

Achieving the first position in GEMS Maturity Index is the result of the collective efforts of the UAE Government towards full digital transformation, said H.E. Al Mansoori.
Achieving the first position in GEMS Maturity Index is the result of the collective efforts of the UAE Government towards full digital transformation, said H.E. Al Mansoori.

THE UAE has topped a regional index used to measure governments’ transition to digital services.

The Government Electronic and Mobile Services (GEMS) Maturity Index, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA), measures the maturity of government services provided through online portals and apps in Arab countries

“Achieving the first position in GEMS Maturity Index is the result of the collective efforts of the UAE Government towards full digital transformation. We work as one team in federal and local governments and we have a unified work mechanism, namely the Executive team of Online Services Indicator, which aims to enhance the country’s progress in government services provided through all available channels,” said H.E. Hamad Obaid Al Mansoori, The Director General of the Telecommunications Regulatory Authority (TRA).

GEMS Maturity Index allows to track the progress in the transition to e-channels for government service provision, by annual comparison of the national performance. It also allows comparison between different countries and entities in e-services transformation. The index evaluation process is based on three main pillars: service availability and sophistication, service use and satisfaction, and public outreach.

GEMS Maturity Index complements the e-Government Development Index launched by ESCWA in 2001, which indicates the availability of services, infrastructure and resources, while GEMS Maturity Index indicates the services use, satisfaction and public outreach.

The UAE Government provides about 3730 federal and local online services through its official portal. It also provides more than 270 procedural services at the federal level.

TRA assesses the digital maturity of local government through six main pillars: leadership, strategy, governance, emerging technologies, technology and regulatory legislation.

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