ServiceNow adds Paul Smith to EMEA executive team

Smith joins the company from Salesforce, where he held several pan EMEA roles

ServiceNow, New appointment, EMEA, Channel partner, Enterprise, Software
Marco Kesseler

ServiceNow has announced that Paul Smith has joined the company as senior vice president and general manager, EMEA, effective July 7, 2020. Smith will lead the EMEA that includes many of the company’s most important markets and growth opportunities.

Smith succeeds Philip van der Wilt who served in this role from January 2016 to July 2020. During this time and under van der Wilt’s leadership the EMEA business grew rapidly and established ServiceNow’s strong foothold across EMEA.

Commenting on the Smith’s appointment, ServiceNow CEO Bill McDermott said: “We are thrilled to have Paul Smith join our team, serve our customers and lead our EMEA region to new heights on our journey to becoming the defining enterprise software company of the 21st century.” 

Also read: ServiceNow acquires Belgium-based data management firm Sweagle

“There are moments in your life when career defining opportunities present themselves; ServiceNow is one of those for me. The talented workforce and commitment to customer and partner success sets it apart from other global brands. I’m thrilled to join and privileged to have the opportunity to lead the EMEA business during the next phase of growth,” added Smith.

Smith joins the company from Salesforce, where he held a number of pan EMEA roles and most recently served as executive vice president and UK general manager. He brings to ServiceNow 17 years’ experience in leadership and senior management roles in the technology industry, with a track record in leading sales, go-to-market operations and developing new markets to drive triple digit growth.

Smith began his career with Procter and Gamble but soon followed a passion for the technology industry that took him to Microsoft and leadership of a number of innovative start-up businesses. He joined Salesforce in 2012 to lead their EMEA Marketing Cloud business, before going on to lead EMEA Cloud Sales until his appointment as EVP and GM UK&I in February 2019.

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