Avaya and Egypt commit to country’s digital transformation

Discussions ranged from Avaya's software development to support innovation through locally sourced research and talent, to its new qualification program for smart platforms

Avaya, Egypt, Digital transformation

Dr. Amr Talaat, Egypt’s Minister of Communications and Information Technology, this week met with Nidal Abou-Ltaif, President, Avaya International, with both affirming their commitment to the country’s digital transformation.

The two discussed topics ranging from a software development centre opened by Avaya, which will create an environment that supports innovation through locally sourced research and talent, to a new qualification program for the latest smart platforms and Avaya technologies, which will be rolled out in cooperation with the National Institute for Communications Regulation and the ITTi Institute.

Dr. Talaat remarked on the importance that the Ministry of Communications and Information Technology places on cooperating with major international companies specialised in next-generation technology solutions. At the meeting, he said that the country’s partnership with Avaya contributes to the building a “digital Egypt”, stressing that digital transformation is essential to improving the quality of government services the country’s productive capacity.

Abou-Ltaif added that he looks forward to further cooperation with the Ministry of Communications and Information Technology.

The meeting was also attended by Dr. Abeer Shaqwer, Advisor to the Minister of Communications and Information Technology for Community Responsibility and Services and CEO of the National Academy for Information Technology for Persons with Disabilities, and Ahmed Fayed, Country Manager – Egypt & Libya, Avaya.

The meeting follows close collaboration between Avaya and Egypt’s Ministry of Communications and Information Technology, which recently launched Middle East’s first contact centre for people with hearing and speech impairments using Avaya technology. The solution provides access to emergency services via video communication through the Wasel application, with agents communicating via sign language.

Most Popular

Digital Edition

Subscribe today and get your copy of the magazine for free