Avaya opens customer experience centre in KSA
Facility to serve as a design and test bed for solutions by partners and customers
Avaya has opened its first customer experience centre in Saudi Arabia at its new office in Riyadh.
The new office space and experience centre is housed at the Information Technology and Communications Complex (ITCC), a commercial and housing development that serves as the epicentre of the Riyadh technology community.
Open to Avaya customers, channel partners, academics and others, the experience centre will serve as a design and test bed for solutions to the local business community. It is equipped with the latest tech to enable Avaya’s partners and customers to design solutions embedding advanced technologies such as AI and blockchain into their contact centre and unified communications platforms.
The new facility also represents Avaya’s widening commitment to the Middle East in general and Saudi Arabia in particular. The company hires fresh graduates from Saudi universities, and invests heavily into its local channel partner ecosystem, which serves a contact centre industry responsible for the creation of tens of thousands of jobs.