4 Common CTO personas

Enterprise stakeholders can realise the full value of the chief technology officer when the role is understood through four distinct personas

 Gartner Principal Analyst Samantha Searle.
Gartner Principal Analyst Samantha Searle.

The chief technology officer (CTO) is one of the least understood and most broad of all C-suite positions. The role is often tasked with pursuing multiple abstract goals such as “driving innovation,” “identifying emerging technologies” or simply “managing IT operations.” Success and progress in these areas can be difficult to quantify, leaving the role inconsistently defined.

Defining the CTO role and ensuring that it is aligned with business priorities has become increasingly important in today’s era of digital transformation. Gartner Principal Analyst Samantha Searle explains that typically CTOs can have four main personas within an organisation.

“Identifying the personas of CTOs and other technology innovation leaders represents an opportunity to shape and evolve their roles to support digital business transformation,” says Searle. “Simultaneously, understanding patterns in the industry and the different personas can help business leaders tailor the CTO role to their organisational goals.”

Searle outlines the four most common CTO personas and how each contributes to business goals.

The digital business leader

Typically a peer to the CIO, the digital business leader focuses on leveraging innovative technologies to transform an organisation’s business model, products and services. CTOs in this role must have a deep understanding of technology trends, insight into how other organisations are leveraging these technologies to innovate and knowledge of how these technologies could potentially be applied within their organisation.

The approach of this CTO is often to “push” technology toward the main business functions. Responsible for creating the company’s digital business strategies, this CTO becomes the leader of the teams that will architect the required digital platforms.

Typical responsibilities include:

  • Partnering with CIOs so they can work with business executives to identify, rationalise, and roadmap new business models and capabilities
  • Leading the organisations that drive innovative and strategic thinking for the company, such as enterprise architecture, innovation management and R&D
  • Holding the funding and decision-making authority for innovation-driven technology investments
  • Working with business functions to understand customer and market requirements in order to translate them into digital products and services

The business enabler

In industries where technology is the company’s product (or a key part of it), the CTO is often the person in charge of that technology. The business enabler ensures that the technology is operating as intended and evolving in lockstep with the business. This CTO persona includes CTOs who are in charge of operational technology and lead a team of product engineers.

Ensuring that business and customer needs are met is a high priority, and a coordinated, responsive IT delivery mechanism with focused leadership and chain of command is essential. This role is often a complement to the CIO. Where the CIO is focused on running the IT organisation, the CTO is working across business and IT to govern and guide technology decisions.

Typical responsibilities include:

  • Making key decisions on technology investments
  • Participating in piloting and building digital business platforms
  • Working collaboratively with product and engineering teams on the development of new products, enhancements and redesigns
  • Ensuring that the appropriate risk assessments are made when introducing new information and operational technology into the organisation

The IT innovator

As a technology visionary and change agent for IT, the IT innovator provides leadership to enterprise architects, innovation managers, technology specialists and other professionals in shared IT services. Sometimes this persona is also the head of architecture, guiding the impact of IT innovations. These CTOs usually hold an executive position within IT and report to the CIO.

Typical responsibilities include:

  • Serving as the central point for technology innovation within IT
  • Determining the enterprise technology strategy, leveraging both mainstream and emerging technologies to transform IT operations
  • Leading a team of software engineers who have adopted an agile, DevOps-oriented approach
  • • Modernising infrastructure, leveraging technologies including hybrid multicloud, edge computing, containerisation and automation

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