Avaya to present ‘Unified Enterprise Communications’ experience
Convergence between UC and CC is delivering the ability for every employee to impact the customer experience
Avaya will demonstrate several platforms that unify UC and CC to drive integrated customer and employee experiences at GITEX Technology Week 2018.
With use-cases demonstrating a seamless transition of communications between customer-facing employees and internal teams, Avaya’s UC and CC solutions and the convergence between them is ‘softening the lines’ between UC and CC and delivering the ability for every employee to impact the customer experience. Attendees will experience an overview of new technologies in workflows, convenience of engagement, and management within each of the solution areas.
“In today’s hyper-competitive business environment, gaining and maintaining customer loyalty demands consistent, high-quality service levels across every touch point,” said Nidal Abou-Ltaif, president, Avaya International. “Similarly, to maximize productivity and engagement, employees require powerful tools that enable them to collaborate seamlessly, irrespective of their location, device, and communication channels. Avaya’s years of experience as a leading provider of UC and CC solutions enable us to understand these needs and deliver the next-generation of communication platforms that facilitate human-centric experiences.”
This year, Avaya is one of two companies named a Worldwide Leader in both Contact Center Infrastructure and Unified Communications by Gartner 2018 Magic Quadrants.
Present at the stand will be several of Avaya’s technology alliance partners and over 15 customers from Europe, Middle East & Africa (MEA) and Asia Pacific (APAC) regions. These organisations have worked with Avaya to develop use cases that employ cutting-edge technologies―including AI, machine learning, IoT, blockchain, automation and data analytics—that help to solve real-world business challenges. These include solutions designed to enhance communication workflows, employee efficiency and customer satisfaction in hospitality, healthcare, BFSI, and government and emergency services.
“Each year at GITEX, our customers, partners and industry peers look to Avaya to define our technology roadmap. Given some of the industry-firsts we will be showcasing, I am extremely excited about this years’ edition of the show. Avaya looks forward to engaging with organizations of all sizes to demonstrate how our holistic platforms can give them a decisive edge in the digital economy,” concluded Nidal.
Avaya will be located at stand Z1-C10 in Zaabeel Hall at Dubai World Trade Centre (DWTC).