Dubai Silicon Oasis picks Fujitsu for ITSM rollout

Cloud-based solution delivers higher operational efficiency through automated policies and processes

New solution will enable DSOA to simplify data management and achieve higher levels of productivity, said Buhannad.
New solution will enable DSOA to simplify data management and achieve higher levels of productivity, said Buhannad.

Fujitsu has implemented an enterprise IT service management solution for the Dubai Silicon Oasis Authority (DSOA).

The end-to-end, cloud-based ServiceNow system improves incident management, change management, problem management, purchasing, contracts management, and asset tracking & management, in addition to assuring remote assistance, and helping save employees’ time by providing a more user-friendly interface through service catalogues.

Bader Buhannad, executive vice president, strategy, business services & risk management at DSOA, said: “As a government-owned high-tech free zone we continuously look after ramping up our ICT operations to deliver seamless services at all times. We are pleased to deploy Fujitsu’s solution that will enable us to simplify the process of data management and achieving higher levels of productivity. We are confident that Fujitsu’s solution will further upgrade our control and governance, and boost efficiency in serving our business partners.”

Fujitsu’s ServiceNow offering reduces the complexity of audits by establishing automated validity controls and record traceability. As a managed service provider delivering end-to-end ServiceNow solutions, Fujitsu will deliver improve the efficiency of enterprise service management processes for DSOA, freeing up its staff to concentrate on their core functions of facilitating and promoting modern technology-based industries businesses.

Farid Al-Sabbagh, VP & Managing Director at Fujitsu Middle East, said: “With our knowhow and the power of ‘ServiceNow’, we implemented a powerful enterprise service management process that will add to the efficiency of DSOA. The automated processes free up time for DSOA staff, enabling them to concentrate on their core functions by delivering a seamless experience for all users.”

Simplifying the process of data management, ServiceNow speeds up service requests, ensuring that DSOA staff can achieve higher levels of productivity. The project was implemented in collaboration with one of Fujitsu’s Global Delivery Centres.

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